Humaid Al Shamsi is the Executive Vice President (EVP) of Customer Affairs Operations at TAQA Distribution. In this role, he oversees all customer service channels and ensures that the highest level of customer experience is provided across them. His focus is on driving operational excellence through effective resource allocation and implementing innovative customer initiatives to streamline all key accounts, billing, and credit collection processes.

With over 20 years of experience, Mr. Al Shamsi brings a wealth of knowledge and expertise in customer service operations. Over the years, he has held key roles within various teams across the organization, including sales, communications, and engineering operations.

Mr. Al Shamsi holds an MBA from Westminster Business School in London.